Civil Aviation Minister Jyotiraditya Scindia said today that winter passenger traffic at Delhi airport was “unexpected” and efforts have been made to clear the bottlenecks that have led to massive congestion and chaos over the past two days. However, he added that it would take seven to 10 days for the situation to return to normal.
Yesterday, several airlines including Indigo and Air India asked passengers to arrive three to four hours before their flight departure time.
“No one expected the rush of the winter festival holidays. Between the demand of passengers wanting to travel and the supply of airlines, airports have to provide a seamless and efficient service. It is the airport operator’s responsibility to provide service. I speak with all airports The operators had a meeting about it,” Mr Scindia said in an exclusive interview with NDTV.
He said the bottleneck started at the entrance and continued to the security checkpoint. To this end, he suggested some emergency measures, including installing CCTV cameras and a central control system at the boarding gate to guide passengers to the boarding gate as quickly as possible.
“If you have a 20-minute wait at gate 6 and only a 2-minute wait at gate 11, you have to switch immediately. This has to be shown on the display as well. That’s what’s being done in It’s done now after I discussed it with the airport operator,” Mr Scindia said.
The number of security checkpoints within the airport will increase from 11 to 20. As of today, there are 17 of them. “We have also removed all unnecessary roadblocks,” he said.