Air Indigo’s advice to passengers says arrive 3.5 hours early – Flying Journals


'At least get to Delhi Airport...': IndiGo's advice amid crowd chaos

Passengers tweeted pictures of extreme haste; Minister J Scindia also visited Delhi airport.

New Delhi:

Low-cost carrier IndiGo on Tuesday advised passengers to arrive at the airport at least 3.5 hours before domestic flights and carry only one piece of hand luggage weighing 7kg to pass through security checks due to increasing congestion at Delhi’s Indira Gandhi International Airport.

The airline said check-in and boarding times were expected to be longer than usual due to heavy passenger traffic at Delhi Airport. It also advises passengers to use Gates 5 and 6 to enter Delhi Airport Terminal 3 as they are closest to the IndiGo check-in counters.

On Saturday, the Ministry of Civil Aviation ordered various congestion-relieving measures at IGIA, officials said. The move comes after a flood of complaints, including highlighting the massive congestion on social media and even calling for union ministers to conduct surprise checks at the capital’s airport.

Traffic enforcers posted signs in front yards of departures to avoid traffic jams, officials said. T3 has 16 entry doors (14 for passengers and two for crew), officials said. Two more gates have been opened for a total of 18 gates (16 passengers + 2 crew).

Staffing needs at immigration counters will be analyzed immediately and more staff will be deployed if needed, officials said.

Federal Civil Aviation Minister Jyotiraditya Scindia made a surprise visit to the airport on Monday to check all suspected congestion areas and interact with airport staff.

In an exclusive interview with ANI, Scindia noted that steps are being taken to ensure travel convenience for air passengers.

“Today, we increased the number of entrance gates from 14 to 16. After a meeting with officials inside the airport, we decided to place a sign at each entrance gate showing the waiting time before the entrance,” Jyotiraditya Scindia told ANI .

(Aside from the title, this story is unedited by NDTV staff and published via a syndicated feed.)

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